Complaint Details: DOMINOS PIZZA’s services were extremely pathetic. I booked my order on 13/05/2012 at 09:10 PM by calling 0120-2829859 (RDC RAJ NAGAR, GHAZIABAD) and they told me that around 09.45 you will get the pizza. I was waiting for the order with my kids and kid’s friends as I was not well. All kids were waiting for Pizza. After 45 minutes of order booking I called up on 0120-2829859 and then they told me that your pizza is in way and wait for 5 minutes (confirmed two times) but after 10 min I again called up on 0120-2829859 than 011-68886888 alternatively so many times as they were ring through and no one was answering the calls finally my call was answered at 10:25 PM through this no 011-68886888 and I was told extremely rudely that I would have to wait for some more time but nobody was responding.
Although I was not well but I had to finally went to DOMINOS raj nagar, Ghaziabad center at 10.40 PM (to check why are they are not responding) with my kid and she didn’t eat anything and she was empty stomach as she was not ready to take anything except pizza. In dominos nobody was giving me the clear answer what is going on and why they have not delivered pizza @ my home. All were telling lies and did not send anything to my home and was saying that they had delivered because I confirmed with my wife through phone. So I returned back to my house. In the meantime my kid’s friends returned their home without eating and my kids were also slept without taking anything after returning home as market was closed.
Due to act of Dominos Team I felt so insulted, embarrassed against my kid and kid’s friends and there was to big risk with kid they had not took anything and slept empty stomach and in the morning they are not feeling well.
How Dominos employees can play persons emotions and lives. If they cannot deliver pizza so better they cancelled order that time and informed us so that we can arrange pizza from other shop.
Now the question arise, who will be responsible for their act if anything went wrong with me or my kids?
It should be treated as an offence they harassed us a lot and now I feel that Dominos team should be punished for that.
Still I am not in position to write more in this regard, please look into the matter. Thanks