Complaint Details: Dear Ms. Burkman,

Thank you for your patience and co-operation.

I APPRECIATE YOUR KIND AND GRATEFULF REPLY MR.MANOJ VISAI

This is with reference to your complaint to HDFC Bank Social Media
Complaint Desk regarding incorrect amount dispensed at the cash
counter against the withdrawal done from your account A/c XXXX1416 on
May 11, 2012.

IN OTHER WORDS YOU MEAN TO SAY MY MOTHER MRS.PHILOMINA BURKMAN (AGE
74YEARS WIDOW SENIOR CITIZEN IS A LIAR OR MAKING ME A DAMNN FULL???

I REPEAT ASK YOUR BLESSED LADY STAFF OF THAT PARTICULAR DATE WHAT WAS
HER ATTITUDE TOWARD MY POOR MOTHER MADE HER WAIT HER PERSONAL CALL WAS
IMPORTANT … WAS IT NOT HER DUTY TO ASSIST HER AFTER THEY KNOWING HER
VERY WELL….)

ABOUT THE DENOMINATION MENTIONED BELOW I TOLD YOU WHAT DID THEY DO .i
REPEAT HDFC NERUL SEAWOOD STAFF/BRANCH MIGHT BE WANTING TO DECEIVE AND
NEEDING ALMS  NOT MY MOTHER MRS.PHILOMINA BURKMAN……..IF YOU HAVE
DOUBTS YOU CALL ME…..             00971505747684      )

I HOLD ACCOUNT WITH MY MOTHER IN ANOTHER ACCOUNT I DID NOT HAVE ANY
ISSUES TILL DATE 20YEAR+ I AM IN THE GULF…..

THIS MONEY WOULD NOT REPLACE MY MOTHER WHERE WAS YOUR TALKOUT TEAM
WHEN SHE CAME TO THE BANK AT THAT MOMENT????? WHEN SHE APPRAOCHED THE
MANAGERESS ETC…

ATTITUDES OF STAFF WAS SHOWN , I DONT DENY IT WAS MY MOM FAULT IN
CHECKING THE DENOMINATION BUT IT WAS THE DUTY OF YOUR STAFF TO ASSIST
AND GIVE HER A PRINTED RECEIPT PLEASE DONT ARGUE FOR RS.2,500/-)
CONSIDER IT AS DONATION…… TO WHOMSOEVER IT MAY CONCERN…

I ENSURE THE WORLD KNOWS IT…… I SUPPORT THE SENIOR CITIZEN MORE
THAN MY ILLITREATE… WIDOW…….MOM……..AT LEAST PERSON ARE
AWARE….

Kindly note that as per your request the payment of Rs 35,000 was made
in the following denominations
1000 * 20 = Rs 20,000….. THIS SHE RECEIVED…….
500    * 20 = Rs 10,000 OVER HERE THE NOT WAS LESS BY RS.500/-

100 * 50    = Rs 5000….. OVER HER THE NOTE WAS LESS BY RS.2000/-

The matter regarding discrepancy in the amount was raised after you
had left the branch premises. Please note that the cash has to be
counted and verified before the customer leaves the cash counter.

CHECK WITH YOUR HONEST STAFF AND WHOEVER IT IS TELL THEM IT IS MY
MOTHER NOT MY STAFF OR MAID

THIS ATTITUDE OF HDFC SEWAOOD BRANCH FROM MANAGERESS TO CLEARICAL
STAFF WANT REPLACES MY MOTHER BY US LOOSING RS.2500/-…..FOR YOUR
INFORMATION I AM ABROAD……. YOUO EXPECT ME TO KEEP CALM AND QUIET
MEANS MY MOM IS A CHEATER….

I MEAN IT MY MOTHER IS BLESSED AND KEPT LIKE AN ANGEL AT THIS AGE
GIVEN ALL FREEDOM IN HER OLD AGE……..

CORRECT AND CHECK WITH YOUR STAFF

SORT THIS WITHDRAWL  ISSUE BY CALLING MY MOTHER WIDOW SENIOR CITIZEN
AGE 74 YEARS PHILOMINA BURKMAN 9819222586 IN PERSON  WITH THE STAFF OF
THAT DATE…

GET ALL OF THEM TO MEET IN FRONT OF THE MANAGERESS, THE WITHDRWAL
STAFF OF THAT PARTICULAR DATE AROUND 9:00 IN PERSON……..

MR.MANOJ VISAI YOU WANT IS ABLE TO DO IT FOR THOSE BLESSED LADIES ARE
BORN TO ANIMALS NOT OF HUMANS… IF THEY RESPECT THEN CALL MY MOTHER
IN PERSON AND SORT THE ISSUE…….

THIS REPLY WANT SATISFIES MY NEEDS OR WILL MY MOM OR MYSELF WILL BUILD A
TEMPLE, MOSQUE, CHURCH, BUNGALOW OR BUILDING…… FYI…

For further Assistance / Clarifications, please feel free to contact
us at any of the numbers mentioned below

For
HDFC BANK LTD.

Authorised Signatory
Seawoods Branch
022- 27731752/54/56/57/1761/62

assuring you of our best services at all times.

Warm Regards,
Manoj Visai
Customer Service Officer
Talktous Team
HDFC Bank Ltd.

- Hide quoted text -

On 5/14/12, globe <globe15@gmail.com> wrote:
> HDFC BANK NERUL SEAWOOD Branch Staff has led my mother into depression
> so much that she wore her Punjabi dress on the wrong side, forget
> that she was shivering and scared….. What person (staff) you have in
> the BANK don’t they have PARENTS or have they come from the AIR could
> not respect an OLD senior CITIZEN….
>
>
> I came to know this only today after calling and asking her like a
> child….. HDFC BANK you`ll cannot replace my mother who gave me
> birth…. with Rs.2, 500/-…. GOD HAS MERCY ON THAT STAFF……..
>
>
> GOD BLESS
> SHARON
>>
>> Dear Sir/Madam:
>>
>> REF. JOINT SAVING A/C NO 10281930001416. WITH MRS.PHILOMINA BURKMAN.
>>
>> With reference to above said saving account I need an explanation from
>> the Sea wood Stn. Branch. My senior citizen mother age 74 years Mrs.
>> Philomena Burk man (widow) had visited the bank on 11th May 2012 at
>> 9:00 am to withdraw cash for Rs.35, 000/- with a request of the
>> following denomination.
>>
>>
>> Denomination Rs. 1,000.00 x 20 = 20, 000/- which was correct
>> —–“———   Rs.   500.00 x 18 = 09,000/- less of one five
>> hundred rupees denomination
>> —–“———   Rs.     10.00 x   35 = 03,500/- less of fifteen one
>> hundred rupees denomination
>>                    ___________________________________
>>
>> TOTAL Rs.32,500.0/- Was given to my mother
>> Mrs.Philomina
>> Burkman. (Senior citizen widow)
>>
>>
>> I would like to inform you’ll all well and said being an senior
>> citizen lady  my mother Mrs. Philomena Burkman  did not count the
>> cash, took the cash and went home nor did your staff go out of the way
>> to assist her as she was on her person mobile call made her to wait ,
>> my mom came all the way back whoever is the ground staff including
>> your Manageress was Rude, Harsh with her when she went back  to
>> approach them and then  was said to come around 18:00 hrs.
>>
>> Here again though the poor old widow mother of mine went around 17:00
>> hrs instead of 18:00 hrs was spoke rudely by your cash withdrawal
>> staff and they said we are closed come tomorrow believe it or not my
>> friend I serve a GOD JESUS CHRIST who will justify me for harassing
>> and torturing my poor aged widow mother for if you have doubt on my
>> family status please check with your CHEMBUR branch for we hold
>> account’s there including my Brother Bosco Burkman –ARMY and MUMBAI
>> AVIATION BPCL Officer.
>>
>> I would like to inform HDFC Nerul branch me that my mother Mrs.
>> Philomina Burkman want Build a Church, Mosque , Temple ,Bungalow or
>> flat after going into a loss of Rupees Two Thousand Five Hundred only
>> for this has led my mother into depression, hypertension etc….
>>
>> It was god’s grace I Sharon Sarita Michael Fernandez happened to call
>> her from Dubai and check on her which I frequently do…… That money I
>> repeat is not god for I had been transferring CASH for the repair work
>> going to the flat, and this letter of mine will alert all NRI`s
>> worldwide to enable the children about the parents how they are
>> treated in such LOW PROFILE PROFESSIONAL bank………..
>>
>> Our parents are unqualified but not the children I can imagine how
>> many person money are taken by the bank …..
>>
>> If your staff say she is correct it was her duty to give the
>> calculator receipt and to show the senior citizen manually including
>> the cash counting machine….
>>
>> Let me inform the HDFC bank my mother does need any financial aid to
>> even blame anyone….
>>
>> I Sharon mean it consider this as an beggar’s bequest to the HDFC bank
>> staff for this money is not GOD or will replace my MOTHER if
>> something would had happened on HEALTH GROUNDS.. Who is to be
>> blamed????? Can the bank answer?
>>
>> Ask Mr.Russel in chamber branch well behave senior management staff in
>> HDFC chamber branch…..
>>
>>
>> Your action will be highly appreciated for why was she not treated in
>> the appropriate manner..
>>
>> God bless
>>
>> Thanks you
>>
>> Sharon Sarita Michael Fernandez
>> + 97150 5747684