Hindustan times news paper – Not issue coupon
Company: Hindustan Times (268 complaints)Category: Internet Portals
Complaint Details: when you don’t have the man power to do then don’t commit .your executive are always busy as you now very tight schedule hell with whom u no very well.
Come to topic I had issue a cheque of cor.bank to subscribe for annual news paper I stay in panvel -410206. till now 7 months passed away I had not received your coupon .your company smart fellow name busman has so many excused in his life pl try to solve , this is a requested to higher authority .my cell no is 9222144116/9820773435 . Please do the needful. With regards prashant b agarwal.
Category: Internet Portals
Dear Mr. Prashant.
Greetings for the day!
This is with reference to your HT Subscription.
As informed on our telephonic conversation today the coupons were dispatched via multiple courier partners and attempts were made to deliver the coupons at your registered address; however, they were unable to do the same as the door was locked and no one available to accept the coupons, hence the coupon was returned to our office.
You have informed us that you would be out of station till 2nd of June. Request you to intimate us after you arrival so that we can arrange the delivery of your coupons. Kindly communicate with us on our call centre number– 022 – 67764242 or write to us on subscription@hindustantimes.com and we will be glad to assist you further.
We solicit your co-operation and assure you our best services always!
Please accept a humble apology for the inconvenience caused in this regard.
Best Regards
Team Hindustan Times
Dear Prashant,
Greeting for the day!
As per our telephonic conversation today, I confirm that the coupons we will re-dispatched within a weeks time. Also to ensure there is no further delay in delivery, we will arrange for our representative to personally visit your registered address and deliver the same. Our representative will call you on the registered number prior to the delivery.
Further, as a process the delivery person will ask for a copy of Identity proof and hence request you to cooperate with him on the same.
We appreciate your patience and co-operation in the above matter and once again apologize for the entire episode.
Assuring you of our best services.
Best Regards,
Team Hindustan Times
Dear Prashant,
Greeting for the day!
As per our conversation this morning, the coupons have been delivered to your registered address. Let me assure you that whatever happened in your case is not typical of Hindustan Times Customer Service. We have taken necessary measures to ensure such instances do not re-occur.
Please accept a humble apology on behalf of the entire team.
We hope this matter will not prejudice your view of reading the Hindustan Times Newspaper and we look forward to assist you in the future.
Best Regards,
Team Hindustan Times