Complaint Details: I am trying to Migration from postpaid to prepaid for last 2 years. Visited Vodafone store 5 times. Sent 24 mails to Vodafone care. Finally got new Sims last month. But till now they are not activated. Wasted 3000 Rs money, 4 days to travel to Vodafone store and drafting following 24 mails.
Please activate my both Numbers
SIM1:  H28991130040251003878
SIM2:  H28991130040251003886

————————-

Date: Mon, May 7, 2012 at 1:46 PM
Subject: Re: Migration from postpaid to prepaid for your Vodafone number 9966313513 & 9885142468 [REF: 579230120711]
To: “Pushpa Nellikota (APR-NE)\” <Pushpa.Nellikota@vodafone.com>
Cc: vodafonecare.ap@vodafone.com

Hi Pushpa,
23rd mail:

Received new prepaid sim’s on 21-April. Till now both are not activated.
Till now my both sims are not activated.

Note: soon this will available in  http://www.complaintdesk.in

Mobile NO: *9966313513 & **9885142468*

——————————————

On Sun, Apr 29, 2012 at 11:00 AM, <.@gmail.com> wrote:
Call me 081227336##

On Fri, Apr 27, 2012 at 3:32 PM, Pushpa Nellikota (APR-NE) <Pushpa.Nellikota@vodafone.com> wrote:
Hi sir,

Please send u r mobile number I will talk with u.

Regards
Pushpa. N

Sent: Thursday, April 26, 2012 7:56 PM
To: Pushpa Nellikota (APR-NE)
Subject: Re: Migration from postpaid to prepaid for your Vodafone number 9966313513 & 9885142468 [REF:579230120711]

Today Thursday, Still both sims are not activated.

Thanks
On Tue, Apr 24, 2012 at 6:04 PM, Pushpa Nellikota (APR-NE) <Pushpa.Nellikota@vodafone.com> wrote:
Hi sir,

It will be activated at Thursday evening 8 ‘O’ clock .

Regards
Pushpa. N

Sent: Tuesday, April 24, 2012 9:09 AM
To: Pushpa Nellikota (APR-NE)
Cc: APR-CSG-VODAFONECARE; APR-CSG-CORPORATECARE
Subject: Fwd: Migration from postpaid to prepaid for your Vodafone number 9966313513 & 9885142468 [REF:579230120711]

Hi Pushpa,

please look into this. Let me know when it will be activated?

Thanks

———- Forwarded message ———-

Date: Mon, Apr 23, 2012 at 11:44 AM
Subject: hi
To: pushpa.nellikota@vodafone.com

hi,
you gave new sims for post paid to prepaid on Saturday. Forwarded all the related mails to you.
my both numbers 9966313513 & 9885142468 are not activated yet.
please look into this

Thanks

———- Forwarded message ———-
From: Vodafone Care <corporatecare.ap@vodafone.com>
Date: Sun, Mar 25, 2012 at 12:39 PM
Subject: Migration from post paid to prepaid [REF:638025791347]

Dear Subscriber,

Thank you for your e-mail dated 23/3/2012 about migration from post paid to prepaid of your Vodafone number 9966313513 and 9885142468.

At the outset, we sincerely apologize for all the inconvenience caused to you.

With regards to your concern, we regret to say that, your both the Vodafone numbers are suspended w.e.f. 20-JAN-12.

Further, we would like to inform that, in order to migrate in to prepaid you need to visit your nearest Vodafone store submit the required documents, take a new prepaid SIM and request to migrate the number to prepaid as we are unable to migrate from our end.

We request you to kindly clear the outstanding amount of Rs. 366.01/- for 9966313513 and Rs. 333.91/- 9885142468 so that we can able to reactivate your service and process for migration.

In case you need further help, do call or e-mail us. We will do our best to help you.

Happy to help,

Suvarna Basutkar.

Vodafone Corporate Relations

Vodafone Care: 131 or             +91(9850098500)
For Request Complaints: 198 (Toll free from Vodafone mobile phones within the home network)
Fax number: 91-040 27764777
E-mail: corporatecare.Ap@vodafone.com
Website www.vodafone.in

—- Original Message —-
Sent: 23-Mar-2012 15:53:19
To: corporatecare.ap@vodafone.com
Subject: Re: Issue with sim

Currently I am in different state. Can I send scanned copies through mail?

———————-
> wrote:

> please activate my both Sims, I will submit the documents in Vodafone
> store.
>
>
> On Wed, Jan 25, 2012 at 6:18 PM, Vodafone Care <
> corporatecare.ap@vodafone.com> wrote:
>
Dear Mr. Sangeetam,

Thank you for your e-mail dated 23/1/2012 about migration of services
from postpaid to prepaid for your Vodafone connections 9966313513 and
9885142468.

At the outset, we sincerely apologize for all the inconvenience caused to
you.

With regards to your concern, we would like to inform that, we have your
request to deactivate the numbers on 2-Jan-2012 through customer care.
Please find request number 1335118804 for 9966313513 and 1335119758 for
9885142468 raised on 2-Jan-2012.
We request you to kindly send confirmation mail for reactivation.
Further, we would like to inform that, as per process we request you to
kindly visit to your nearest Vodafone store for the migration and gave the
written application with required document for prepaid migration after that
take a new prepaid SIM.
In order to convert your Vodafone number from Postpaid to Prepaid, we
request you to kindly visit any of our nearest Vodafone store along with
the following documents:
? Prepaid Application Form (Available in Vodafone store).
? 1 Latest Passport size color Photograph.
? Copy of Photo Identity Proof.
? Copy of Permanent Address Proof.
? Copy of local address proof.
You would also need to make a payment of Rs. 100 towards postpaid to
prepaid talk time value.
Once the conversion is done and your Vodafone number is activated in
prepaid, you would automatically receive a talk time of Rs. 87, along with
lifetime validity. As per the lifetime clause, in order to continue using
the same number, a cumulative recharge of Rs. 200, every six months, is
mandatory. If this condition is not fulfilled, your number will be
permanently deactivated.
In case you need further help, do call or e-mail us. We will do our best
to help you.
Happy to help
Suvarna Basutkar

Vodafone Corporate Relations
Vodafone Care: 111 or             +91(9850098500)
For Request Complaints:  198 (Toll free from Vodafone mobile phones
within the home network)
Fax number: 91-040 27764777
E-mail: corporatecare.ap@vodafone.com
Website www.vodafone.in

—- Original Message —-
Sent: 23-Jan-2012 17:39:00
To: corporatecare.ap@vodafone.com
Subject: Re: Issue with sim

who told you to suspend my connection. i asked you to convert my
mobile no to prepaid.

On 1/23/12, Vodafone Care <corporatecare.ap@vodafone.com> wrote:
> Dear Mr. Sangeetam,
>
> Thank you for your e-mail dated 21/Jan/2012 regarding service for your
> Vodafone numbers 9966313513 and 9885142468.
>
> At the outset we sincerely apologize for delay in response.
>
> With regard to your mail, we confirm that, Vodafone numbers 9966313513
and
> 9885142468 has been suspended w.e.f. 20-Jan-12 as per your request.
>
> Kindly send the confirmation mail, if you would like to reactivate the
same.
>
> In case you need further help, please do call or e-mail us. We’ll do our
> best to help you.
> Happy to help,
> Swati Gujar.
> Vodafone help
> Contact numbers
> Vodafone care: 111 or             +91-9885098850
> Fax number: +91-040 27764777
> E-mail: corporatecare.ap@vodafone.com
> Website: www.vodafone.in
>
> —- Original Message —-
> Sent: 21-Jan-2012 0:40:49
> To: vodafonecare.ap@vodafone.com; corporatecare.ap@vodafone.com
> Subject: invalid sim
>
> Hi,
>
> My postpaid Vodafone numbers are not working from today morning
> showing invalid sim. Unable to call and receive calls. let me know why
> both of my Sims are not working.
>
> Mobile Nos: 9966313513 and 9885142468.
> Relationship no. *1.50405986 & 1.17774721*
>
> Thanks
>Kumar

———- Forwarded message ———-
From: Vodafone Care <vodafonecare.ap@vodafone.com>
Date: Tue, Jun 14, 2011 at 5:56 PM
Subject: Migration from postpaid to prepaid for your Vodafone number 9966313513 & 9885142468 [REF:579230120711]

Dear Mr.,

Thank you for your email dated 05/06/11 about the migration from postpaid to prepaid on your Vodafone number 9966313513 and 9885142468.

We request you to visit your nearest Vodafone store to clear the unbilled amount + the prorated rental charges + the Prepaid SIM charge and collect the Prepaid SIM to process the migration.

We hope, we have been able to resolve your concern to your satisfaction.

However, in case you need further assistance, please do call or email us. We\’ll do our best to help you.

Happy to help,

Ramgopal
Vodafone care

Contact numbers
Vodafone care: 111 or             +91-9885098850
Fax number: +91-040 27764777
E-mail: corporatecare.ap@vodafone.com
Website: www.vodafone.in

Sent: 21-Dec-2011 22:17:57
To: corporatecare.ap@vodafone.com
Cc: vodafonecare.ap@vodafone.com
Subject: Fwd: Migration from postpaid to prepaid for your Vodafone number 9966313513 &amp; 9885142468

i am trying to convert my mobile no to prepaid from past 1 year…..(13 th
mail)

Please change my number to prepaid.

———- Forwarded message ———-
From: <.@gmail.com>
Date: Mon, Nov 7, 2011 at 2:52 PM
Subject: Re: Migration from postpaid to prepaid for your Vodafone number
9966313513 & 9885142468 [REF:579230120711]
To: vodafonecare.ap@vodafone.com

I visited the somajiguda, Hyderabad sore again. But I they are telling it
not possible to convert number to prepaid.
12th mail

—- Original Message —-
Sent: 05-Jun-2011 13:25:41
To: vodafonecare.ap@vodafone.com
Subject: Re: Migration from postpaid to prepaid for your Vodafone number 9966313513 &amp; 9885142468

I did not get any reply for this mail..

11th mail I am sending…..

On 5/19/11, wrote:
> yesterday, I paid migration charges in Vodafone store, Shop #8,
> Shantishikara commercial complex, main road
> somajiguda, Hyderabad.
>
> But they did not give any Sims. Told replay to this mail for new Sims.
>
> This is the 10th mail I am sending and I visited the store nearly 5 times
> to
> migrate my numbers…
>
> Please do the needful….
>
> Thanks
>Kumar
> On Wed, Apr 20, 2011 at 3:47 PM, Vodafone Care
> <vodafonecare.ap@vodafone.com
wrote:
>
Dear Mr.,

Thank you for your email dated 16/04/10 about the migration from postpaid
to prepaid on your Vodafone number 9966313513 & 9885142468.

We wish to inform you, that the Postpaid to Prepaid migration can be
processed post clearance of the outstanding amount.

We request you to visit your nearest Vodafone store with a copy of this
email and clear the billed amount + unbilled amount + the prorated rental
charges + the Prepaid SIM charge + special number charges and collect the
Prepaid SIM to process the migration.

We hope, we have been able to resolve your concern to your satisfaction.

However, in case you need further assistance, please do call or email us.
We will do our best to help you.

Happy to help,

Geetha
Vodafone care

Contact numbers
Vodafone care: 111 or             +91-9885098850
Fax number: +91-040 27764777
E-mail: corporatecare.ap@vodafone.com
Website: www.vodafone.in

—- Original Message —-
Sent: 17-Apr-2011 12:46:57
To: vodafonecare.ap@vodafone.com
Subject: Re: Migration from postpaid to prepaid for your Vodafone number
9966313513 &amp; 9885142468

Hi,

I have submitted postpaid to prepaid migration documents & address proof
in
Vodafone store ,Shop #8, Shantishikara commercial complex, main road
somajiguda, Hyderabad. But I did not get any response. Please let me know
when I will receive new Sims?

Kumar
Email: *.@gmail.com <*.@gmail.com>*
Mobile NO: *9966313513 & **9885142468*
Relationship no. *1.50405986 & 1.17774721*

On Fri, Mar 11, 2011 at 11:26 AM, <
. @gmail.com
> wrote:

> *I did not get any response ….
> *
>
> On Tue, Mar 8, 2011 at 2:16 PM, <
. @gmail.com
wrote:
>
*Please migrate my numbers from postpaid to prepaid. please do the
need
full.*

Thanks,
Kumar
Email: *.@gmail.com*
Mobile NO: *9966313513 & **9885142468*
Relationship no. *1.50405986 & 1.17774721*

On Mon, Feb 7, 2011 at 1:58 PM, Vodafone Care <
vodafonecare.ap@vodafone.com> wrote:

> Dear Mr.,
>
> Thank you for your email dated 06/02/11 about the Migration from
postpaid
> to prepaid for your Vodafone number 9966313513 & 9885142468.
>
> We are sorry for the inconvenience caused and delay in responding to
you.
>
> We wish to inform you, that we have forwarded your request of
> migration
> from postpaid to prepaid to our concerned team they will get in touch
with
> you within 5 working days.
>
> In case you need further assistance, please do call or email us.
> We’ll
do
> our best to help you.
>
>
> Happy to help,
>
>
> Alekhya
> Vodafone Care
>
> Contact numbers
> Vodafone Care: 111 or             +91-9885098850
> Fax number : +91-101 27764777
> E-mail : corporatecare.ap@vodafone.com
> Website : www.vodafone.in
>
>
>
> —- Original Message —-
> From: .@gmail.com
> Sent: 06-Feb-2011 12:46:33
> To: vodafonecare.ap@vodafone.com
> Subject: Re: Address Proof
>
> Hi,

I am using *VG CORP 149(ADP)* plan. I have the following quires.

I want to migrate from my postpaid to prepaid. Please do the need
full
> process…
>
>
Thanks

Kumar

Mobile NO: *9966313513 & **9885142468*