The Consumer Protection Act mandates establishment of Consumer Protection Councils at the Center as well as in each State and District, with a view to promoting consumer awareness. The Central Council is headed by Minster In-charge of the Department of Consumer Affairs in the Central Government and the State Councils by the Minister In-charge of

The procedure for filing a complaint and seeking redressal is simple. A complaint can be filed either in National Commission, State Commission or District Forum depending on the total amount of money involved as costs and compensation. Filing fee for a consumer dispute complaint also depends on the value of goods, service and compensation claimed